Finding a Brilliant Birthday Gift in Ireland or Europe Can Be Really Hard

More often than not the people closest to us are the hardest to buy for. Our New Birthday Gift Range has been created to make it an easy and enjoyable experience from start to finish.

Today’s customer interaction was on our live chat service. A message came through from Sarah asking if we had any nice birthday baskets.

 

Live Chat

 

Q.  I started the conversation off by greeting Sarah and asking “What is your relationship to the recipient? And asked her to describe the message she wanted to send ”. This provides me with a good starting basis on what gifts may be appropriate.

A. Sarah confirmed that this was one of her life long friends and she’s very picky so its proving quite difficult to find a perfect gift. She explained that they would most likely end up sharing it as they live together so something to convey a celebration of sorts would be good.

 

Two Friends

 

Q. Sarah’s response made it easy for me to move along to my next query which was “Do you live in an apartment or house with a private door?”. This question is important due to its practicality for delivery and storage of the basket or box the gift arrives in. (The different packaging concepts are Happy Birthday Gift Boxes, Modern Birthday Hampers and Simply Beautiful Gift Baskets.)

A. She confirmed that they live in a private house and asked me to provide some options that arrive in Gift Baskets.

 

Q. Next I asked “What does she like to talk about?”.

A. Sarah explained that she enjoys getting home from work, unwinding on the sofa with a glass of wine in hand while having a chat about her day.

 

Q. Following this I checked if Sarah knew her friends favourite type of wine.

A. Sarah said “Of course, it would definitely have to be white wine”.

 

Q. Lastly I asked if she knew her friends favourite colour. As our entire Birthday Range consists of several colour co-ordinated collections this question allows me to provide Sarah with the best possible options.

A. Sarah confirmed that that her favourite colour is pink.

 

These answers made it straight forward for me to select four Birthday Gift options for Sarah. They were  The White Wine Birthday Gift Basket’ , ‘The Sunshine Birthday Gift Basket’ , ‘The Someone Special’s Birthday Gift’ and ‘The Connoisseur Birthday Gift’.

 

Birthday Gift Options

 

Each of these gifts include a bottle of wine along with a selection of sweet and savoury foods that will pair perfectly. We’ve also added the option for you to customise which wine your recipient would prefer. Whether it be Red, White or Prosecco.

 

Without hesitation Sarah chose The Sunshine Birthday Gift Basket’. I asked Sarah what made her select this basket. She said this basket’s vibrant yellow colour was so eye-catching.

 

Birthday Gift Chosen

 

After this Sarah placed the order on our website and selected delivery for the next working day. A few days after we received a positive testimonial through to our inbox.

 

Testimonial

 

Summary: Finding a Brilliant Birthday Gift in Ireland or Europe Can Be Really Hard

More often than not, the people closest to us are the hardest to buy for. Our New Birthday Gift Range has been created to make it an easy and enjoyable experience from start to finish. Its been constructed in such a way that a few quick questions will provide you with at least four ideal Birthday Gift choices.

I’ll be keeping you posted with all the latest customer interactions from chats and calls in my coming blogs..